Returns and Exchanges
We will gladly return or exchange your footwear within 14 days of the original purchase, if they are not worn, in the original box, and with your receipt.
Unworn, salable condition
Within 14 days
Credit card purchases will be credited back to the account of the credit card that you used to make the original purchase.
All returns must be unworn, salable and in the original box to be accepted.
Shoes must be in the original box and in the same condition as when they were purchased. There should be no evidence of wear, no stains on cork foot-beds (please wear socks), nor evidence of soil on the shoes in any way.
We cannot accept returns of final clearance items.
We handle returns in a timely manner, usually the day they are received. When you actually see the refund in your account would depend on your personal bank policy.
For returns, please DO NOT send the shoes back to the manufacturer. Please send them to:
3667 Bahia Vista St
Sarasota, FL 34232
Please remember it is necessary to use an outer box for shipping to protect the inner package. Please do not tape or label the shoe box itself. In the box, please include a note with your name and instructions, such as informing us if you would like an exchange, or if it is a return.
Once again, please DO NOT send the shoes back to the manufacturer. Please send the shoes back to Pinecraft Shoe.